Quality & Standards

Our management systems and their execution ensures quality outcomes – time and time again

Logos of companies engaging SanCloud's IoT & Embedded System Customers - Emerson, Micron, MiT, Molex, Toyota, Victron Energy

In addition to the need for absolute safety, the goal of the SanCloud Quality Management System (QMS) is total customer satisfaction. The QMS is one amongst several company-wide management systems to ensure smooth operation and govern how we conduct business

Our 9 Management Principles

Quality is integral to our business and underpins all our processes. We recognise that our QMS must evolve to keep pace with changing customer needs and new advancements in technology in order to exceed our customer’s expectations for quality, versatility, cost, delivery and value. This is achieved through our 9 management principles summarised below.

1. Customer Focus

We proactively seek to thoroughly understand our customer's evolving needs, developing close relationships and deeply investing in their success to achieve and sustain high levels of customer satisfaction

2. Strong Leadership

Our Senior Leadership Team provides an internal environment in which our people are fully engaged in achieving our quality objectives within statutory, regulatory, legislative and contractual requirements

3. Involvement of People

We aim to recruit and retain highly motivated and competent people by: creating and nurturing an environment of success based on honesty and integrity; equitably sharing in success and individual empowerment

4. Process Approach

Our activities are managed as planned processes within our documented QMS. This methodology enables us to increase efficiency, reduce failures and achieve higher levels of performance on behalf of our customers

5. Systems Approach

We identify and manage our interrelated processes as systems that contribute to our effectiveness and efficiency in achieving our objectives. This approach also provides a better understanding of the interrelated roles and responsibilities

6. Continuous Improvement

In pursuit of our defined quality objectives and to remain ahead in our ever-changing business environment, we are committed to the continuous improvement of our products, services and our Quality Management System itself

7. Fact driven decision making

We make informed decisions on how we can continuously improve, based on the non-judgemental analysis of quantitative data and feedback pertaining to our performance in key processes and activities 

8. Mutually beneficial supplier relationships

Our supplier relationships ensure optimum Quality, Cost, Delivery (QCD) of our products and components, enabling us to stay ahead in technological innovations and proactively respond to future component obsolescence

9. Corporate Social Responsibility

We practise social responsibility and encourage similar behaviour in our people and suppliers by supporting the conservation of the environment, the prevention of pollution at our facilities and participation in charitable causes

Management Systems & Policies

Our processes are structured into a Quality Management System (QMS) based upon the requirements of BS EN ISO 9001:2015. Its scope covers the design, manufacture, delivery, sale and supporting functions of our products and services. All our people understand the requirements of our Quality Policy and comply with our QMS requirements as defined in our comprehensive Quality Manual. This Quality Policy is regularly reviewed in order to ensure its continuing suitability.

SanCloud recognises the importance of environmental protection and has committed to caring for and protecting the environment in which we operate, in compliance with all environmental regulations, legislation and approved codes of practice. We recognise that our operations and those of our raw material suppliers have an effect on the environment.

We are committed to improving environmental performance across all of our business activities and encourage our business partners to join us in this effort. The reduction of waste, energy and greenhouse gas emissions are supported through the use of our IoT solutions. SanCloud are leading a number of IoT R&D projects to support manufacturers in achieving Net-Zero. 

SanCloud is not currently certified to ISO14001 and will assess this status in future Senior Leadership Team reviews.

Our Corporate Social Responsibility (CSR) Policy determines our Core Values and the way in which we conduct business. Please refer to our dedicated Corporate Social Responsibility page for details.

Regulations & General Directives

The CE mark is a mark of conformity that permits the free flow of products between countries within the European Economic Area. In order to be able to offer a product to consumers in these countries, a manufacturer must prove that these products meet the criteria applied. In this respect, the CE marking is important for the manufacturer to show that they have taken the necessary care and that the product is compatible.

The Federal Communications Commission (FCC) requires that electronic devices marketed and sold in the United States meet specific guidelines for electromagnetic compatibility (EMC) and radio-frequency (RF) emissions.

SanCloud supports industry and government initiatives to avoid the use of conflict minerals purchased from sources whose revenue is believed to finance or benefit armed groups who commit human rights abuses in the Democratic Republic of the Congo and adjoining countries. The Dodd-Frank Act identifies the following minerals and their derivatives as conflict minerals:

• Cassiterite refined into tin (Sn)
• Columbite-tantalite (Coltan) refined into tantalum (Ta)
• Wolframite refined into tungsten (W)
• Gold (Au)

Learn more

Common EC Electronics Directives

As a designer of embedded devices, by their nature, they are integrated into and form part of a larger manufactured product used in a huge variety of applications. Although it is the responsibility of those manufacturers to arrange appropriate certification, we recognise their need to comply with various directives that are relevant to electronic devices per se and specific industries/ applications. 

This directive covers almost all electronic devices. It describes the criteria for emission performance emitted and transmitted from electronic products and the performance of emitted and transmitted immunity.

This directive applies to all electrical equipment designed for use at 50 to 1000 volt alternating current and 75 to 1500 volt direct current voltage. Lower voltage limits for wireless devices have been removed. In this way, wireless devices must also be tested for safety.

This directive covers all radio equipment and telecommunications terminal equipment intended for connection to telecommunications networks.

The Restriction on Hazardous Substances Directive (RoHS) is a EU legislation concerned with restricting the use of hazardous substances in electrical and electronic equipment (EEE). SanCloud products comply with the substance restrictions of the RoHS Directive (2011/65/EU). Our products do not contain substances in excess of the Maximum Concentration Value (MCV) as outlined in the directive. This information is correct to the best of SanCloud’s knowledge, information and belief at the date of its release. Learn more

This directive applies to all electronic and electrical equipment. This directive aims to direct electronic and electrical equipment from the landfill to recycling facilities. Producers must mark these products with the WEEE logo and provide information on product sales. Producers outside the European Union are also required to participate in recycling activities.